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Frequently Asked Questions

If you have any questions, please check here for answers, or contact us at team@kidoodle.tv!

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Contact Us

What is Kidoodle.TV®?

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Kidoodle.TV® is a premiere streaming service devoted to providing safe, engaging, and inspiring experiences for children.

How can I watch Kidoodle.TV®?

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Kidoodle.TV® is available on several devices and platforms making it accessible to your family in the most convenient ways.

Is Kidoodle.TV® available in my country?

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Kidoodle.TV® is available in over 140 countries across the world. To access in your country visit the Apple App Store or Google Play.

Is Kidoodle.TV® Free?

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You can watch all of your favorite shows for free on Kidoodle.TV®. There’s no obligation to sign up or create an account. However, creating an account allows you to access the Parents Room where you can use our parental controls, upload personal videos with Family Moments™, or view without ads. Premium account fees vary depending on region.

You can choose the experience that best fits your family here.

How does Kidoodle.TV® ensure all shows are safe for my child?

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Kidoodle.TV® believes in Safe Streaming™ for all. Our dedicated quality assurance team watches every episode to make sure they’re safe for your family. With a premium account, parents have the option of turning individual shows on or off to better align with their family values.

Will my child’s personal data be safe?

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Kidoodle.TV® does not collect or share your child's personal data. For more information please see our Privacy Policy.

Can Kidoodle.TV® help to manage my child’s screen time?

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We appreciate that in today’s digital age there are times when children will access their screens. Whether it’s for learning or entertainment managing healthy screen time is incredibly important. With a premium account, parents can make use of a series of parental controls, including time limits, automatic shutdown, and a breakdown of viewing habits.

How do I use Family Moments™?

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The Family Moments feature allows families to upload, store, and share their home videos. You can access the Family Moments section of the app through your mobile device or tablet. You can upload videos from your device or record directly into the app. Follow the prompts to label and share your videos.

How can I manage my account?

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Once you’ve created an account you can access the Parents Room (through your smartphone, tablet, or our website) to completely customize your child's viewing experience. Change colors or avatars, turn shows on or off, and access relevant billing information.

Why isn’t Kidoodle.TV® working?

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We have worked hard to create a service that can be accessed across as many devices as possible, but as with all technology there are times when it may not work properly. There are a number of reasons why this can happen including simple connectivity issues to more complex ones. If you’re experiencing any issues, please try the following:

1. Confirm that you are connected to a WIFI network and that the connection is strong.
2. Close the app and re-launch it.
3. Sign out of your account (if you have one) and log back in.
4. Check to see if there is a recent update, and if so, update the app.
5. Delete the app from your device and re-install it.

If the problem persists, please contact us and we would be more than happy to try and find a solution. When sending us a message please take note of any error codes you may see, and provide as much detailed information as possible, including the device you’re streaming on.

Does Kidoodle.TV® work while I’m offline?

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Unfortunately, Kidoodle.TV® is a streaming service and as such you must be connected to a WIFI network or use data to watch.

How can I cancel my premium account?

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To cancel your account, enter the Parents Room via your app and follow the prompts.

I've forgotten my password, how can I reset it?

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You can reset your password here.

I've signed up for the Premium model. How come I'm still seeing ads?

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Sometimes, the app will need a reset to clear the old settings. Try logging out, deleting, re-installing, and logging back in again. If your problem continues to persist, please contact us either through our messenger or e-mail.

Why can't I find my favorite show?

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We’re committed to adding as much new shows as often as possible. You’ll find our most recent additions in the “New Shows” category. If your favorite show isn’t there anymore you can find it in one of the categories that best describe it. We encourage you to look through the shows we have, and you may even find a new favorite!

How can I cancel my subscription?

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To cancel your account, enter the Parents Room via your mobile app or by logging into your account and follow the prompts.

Does Kidoodle.TV® accept unsolicited submissions from Content Providers?

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We are actively growing our content offering and love to hear from all content providers.
If you have content suitable for children 12 and younger, contact us.

Where is Kidoodle.TV® located?

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Kidoodle.TV®’s corporate headquarters are located in Calgary, Alberta, Canada, but we have staff across North America.

What is Kidoodle.TV®?

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Kidoodle.TV® is a premiere streaming service devoted to providing safe, engaging, and inspiring experiences for children.

How can I watch Kidoodle.TV®?

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Kidoodle.TV® is available on several devices and platforms making it accessible to your family in the most convenient ways. View our full list of devices.

Is Kidoodle.TV® available in my country?

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Kidoodle.TV® is available in over 140 countries across the world. To access in your country visit the Apple App Store or Google Play.

Is Kidoodle.TV® Free?

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You can watch all of your favorite shows for free on Kidoodle.TV®. There’s no obligation to sign up or create an account. However, creating an account allows you to access the Parents Room where you can use our parental controls, upload personal videos with Family Moments™, or view without ads. Premium account fees vary depending on region.

Download our App!

Get Kidoodle.TV® on your device of choice.
Download the app and start watching for free today!

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